Refund and Return Policy for Bhaukali.in
Effective Date: [22/11/2024]
At Bhaukali.in, we strive to ensure you are completely satisfied with your purchase. However, if you are not satisfied with your order, we offer a clear and transparent refund and return policy. Please read the following details carefully.
1. Return Policy
We accept returns on items that meet the following conditions:
- Eligibility for Returns:
- Items must be returned within 07 days of receipt.
- Items must be unused, unworn, and in their original condition with all tags attached.
- The product must be in the original packaging (if applicable).
- Non-returnable Items:
- Customized or personalized items (e.g., printed t-shirts with specific text or designs) are not eligible for return unless defective.
- Underwear, socks, and intimate apparel cannot be returned due to hygiene reasons.
- How to Initiate a Return:
- Contact our customer support team at [support@bhaukali.in] or [+91-8400880918] to request a return authorization.
- Provide your order number, a brief reason for return, and photos (if applicable) of the item(s) you wish to return.
- We will provide you with a return shipping label or instructions on how to return your item(s).
- Return Shipping:
- For returns due to defective, damaged, or incorrect items, we will cover the return shipping cost.
- For all other returns (e.g., size or style issues), the customer is responsible for the return shipping charges.
2. Refund Policy
Once we receive your returned item, we will inspect it and process your refund based on the following:
- Refund Eligibility:
- You will be eligible for a refund if your item is returned in its original condition, unused, and within 30 days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Processing your refund may take up to 7-10 business days from the date we receive the returned product.
- Partial Refunds:
- If the item shows signs of wear or damage (other than what is required for inspection), we may issue a partial refund based on the condition of the item.
- Shipping fees are non-refundable unless the item was defective or incorrectly sent.
3. Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order. If you return an item for exchange, follow our return process and make a new purchase for the correct item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately at [support@bhaukali.in] or [+91-8400880918] within 7 days of receiving the order.
- We may request that you provide photos of the damaged or defective item to assess the issue.
- We will offer a full refund or send a replacement at no additional cost, depending on your preference.
- We will cover the return shipping costs for damaged or defective items.
5. How to Return an Item
To return an item, follow these steps:
- Contact our customer support team within 30 days of receiving your order.
- Provide your order number and the item(s) you want to return, including photos if necessary.
- Once your return request is approved, we will send you a return authorization and shipping instructions.
- Ship the item(s) back to us using the return label or instructions provided.
- Once we receive the returned product and verify its condition, we will process your refund.
6. Refund Timelines
- Processing Time: After we receive your returned item, please allow up to 7-10 business days for your refund to be processed.
- Refund Method: Refunds will be issued to the same payment method used for the original purchase.
- Payment Processing: Please note that it may take additional time for the refund to appear on your account, depending on your payment provider’s processing times.
7. Order Cancellations
You can cancel your order if it has not been processed or shipped. Please contact our customer service team as soon as possible at [support@bhaukali.in] or [+91-8400880918] to request a cancellation.
- Orders that have already been shipped cannot be canceled. You can return them according to our standard return policy.
8. Customer Service
If you have any questions or concerns regarding your return or refund, our customer service team is here to help. Please reach out to us at:
Email: [support@bhaukali.in]
Phone: [+91-8400880918]